FREQUENTLY ASKED QUESTIONS
Q1:What size door I need for my space? How to Measure?
A1:In order to a proper installation, It’s extremely important to order the correct size shower/tub door. Measuring must be taken only AFTER walls are finished (tile, back walls, etc.).Check your walls if are plumb and your shower base/tub or flat surface shower floor is level. Plumb walls are not “a must” condition, but just a reference to select the correct door.
Q2:What should I use to clean my shower door?
A2: Generally, we recommend a glass squeegee to remove water or soft cloth after each use to avoid water spots. Do not use any abrasive or harsh cleaners which can scratch your glass.
Q3:Where your warehouse?
A3:Our warehouse address is 2/48 Kitchen Road, Dandenong South 3175.
Q4:What size base do I need for my shower enclosure?
A4: All of our enclosure models that have matching bases will as same as the corresponding base to allow for proper installation. For example, if you are looking at a 900x900mm enclosure, the corresponding base will be 900x900mm.
Q5:What is your return policy?
A5:The return policy depends on your return reasons, more details, you can surf here.
Q6:Can I purchase just the hardware for this door?
A6:At this time, it depends on which door’s hardware, please contact our Customer Support Department at 0397 992 464 or email us at firstname.lastname@example.org Monday-Friday 10:00am-5:00pm.
Q7: Can I purchase just a stationary panel from “model x”?
A7: At this time, it depends on which door’s hardware, please contact our Customer Support Department at 0397 992 464 or email us at email@example.com Monday-Friday 10:00am-5:00pm.
Q8:What is a pivot and a hinged screen?
A8: A hinged screen is attached directly to the finished wall or a stationary glass and you can open it like an interior door in your house. A pivot door has two assembly to match to work: a pivot assembly and a wall profile system. The pivot assembly is attached to a wall profile system that is attached to your finished wall, then the pivot assembly attaches to the glass at the top and bottom much like a refrigerator door.
Q9:What is the meaning of “double” in double sliding screen?
A9: A double sliding door, also you can say as a dual sliding doors, is a sliding doors with both doors having the ability to slide to left or right. So you can get in and out of your shower by anyside.
Q10:How quickly will I receive my product ordered from your company?
A10: We ship your orders out at the same business day when payment was completed by 11:00 am. Any payments received after 11:00am, will go out on the second business day. All items ship from our warehouse in Melbourne. Transit times vary depending on where the item is shipping to, but normally delivery time takes 3 to 15 business days. If you still haven’t received your item after 15 business days, pls contact us immediately, we will track your order at once.
Q11:Will the base from “brand X” work with your enclosure?
A11: We cannot guarantee that another manufacturer’s base will work with our enclosures. Our glass and bases are specifically designed to fit together.
Q12:Where and how do I order replacement parts?
A12: Please feel free to call our Customer Support Department at: 0397 992 464 or email us at firstname.lastname@example.org Monday-Friday 10:00am-5:00pm.
Q13:If I have queations about installing my Shower door?
A13:We have Tech Support folks ready and waiting to help. Feel free to contact us 0397 992 464 or email us at email@example.com Monday-Friday 10am-5pm
Q14:How can I become your dealer?
A14: Please click on the “Login” link at the top of frontpage and register. If you want more information, please contact our Customer Support Department at 0397 992 464 or email us at firstname.lastname@example.org Monday-Friday 10:00am-5:00pm.